Bestselling CX author, TEDx and keynote speaker, digital experience expert, sunflower lover
SPEAKING AND WORKSHOPS
Connect with customers, differentiate and strengthen your brand.
I'll show you how to make customer-centricity part of your winning strategy.
Get a Keynote Speaker With A Difference
I'm on a mission to teach startups, SMEs and enterprise clients that CX is the ultimate growth hack. Customer experience helps you to connect with customers, differentiate your brand and gain a competitive advantage. By developing the right customer experience strategies you can fuel lasting and sustainable business growth. It’s not just about attracting customers or making a sale; it’s about knowing how to keep them loyal as well.
Most growth-hacking strategies are attention-grabbing gimmicks that don’t work for very long. I'll show you why customer experience is different. It’s an evergreen growth hack that never falters or loses effectiveness. You grow by creating value that customers want and then delivering it exceptionally well. Great customer experience has the unique ability to win hearts and minds. It shows that you deserve your customers’ loyalty because you care.
Customer experience isn’t just about transforming how the customer interacts with your brand. It’s also about changing people and cultures so they can connect just as meaningfully online as off. For more than 20 years, I've been dedicated to building better digital experiences that enable connection, community and commerce. I have a single-minded focus on helping businesses understand the power of CX as a business driver in the digital economy.
KEYNOTE SPEAKER
CORPORATE EVENTS
TEDX
Get Exactly the Keynote You Need
Every organisation is unique. I get to know your event, your audience and your particular challenges so that you get exactly the keynote you need on the day. When the message really resonates the impact on people can be tremendous. I’ll design a presentation that meets your specific needs and delivers lasting value.
Popular Keynote Topics
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Customer-Centricity and Why It Matters
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Customer Experience and Digital Ecosystems
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Three Keys to Customer Experience in Platform Businesses
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Critical Success Factors for Online Communities
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CX Around the World: How Culture Shapes Customer Experience
TESTIMONIALS
I had the pleasure to experience Anna as a guest speaker at one of our internal events at DB Schenker, which had a focus on Digital Strategy and Transformation. She inspired my colleagues and me to think differently about customer-centricity. Specifically, she explained how customer-centricity works as a business driver and how it can help our company to outperform the competition even during a global pandemic. She drew a clear picture of how important strong teamwork and working toward a shared vision is for our the company's future.
Dr. Sebastian May
Head of Digital Transformation at DB Schenker
WHAT PEOPLE SAY
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Share the amazing things customers are saying about your business. Double click, or click Edit Text to make it yours.
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Share the amazing things customers are saying about your business. Double click, or click Edit Text to make it yours.
NAME, TITLE
Share the amazing things customers are saying about your business. Double click, or click Edit Text to make it yours.
GET A QUOTE
Looking for the perfect keynote speaker, panellist or workshop facilitator for your event?
Let me know what you need to get a quote.
RECENT & UPCOMING EVENTS
October 5, 2021
WORLD CX DAY
Each year the worldwide CXPA community, companies and CX advocates host events to recognize and celebrate the importance of customers, customer experience, and customer experience professionals. Everyone is welcome to celebrate CX Day!
October 22, 2021
DACH CX AWARDS & SUMMIT
The first-ever DACH Customer Experience Awards & Summit will celebrate and recognise the DACH region's very best customer-centric initiatives. A full day of live presentations by contestants and distinguished speakers will be followed by a glamourous awards ceremony.
October 28, 2021
PLUG AND PLAY STARTUP CX WORKSHOP
Plug and Play is a unique innovation ecosystem of 30,000+ startups, 500+ world-leading corporations, and hundreds of venture capital firms, universities, and government agencies across multiple industries. My workshop will focus on B2B customer retention strategies.
November 18, 2021
INTERNATIONAL CUSTOMER EXPERIENCE AWARDS
Brought to you by Awards International, the ICXA celebrates the incredible work done by the best CX professionals all over the world. Our awards events connect participants, partners and judges in a competition for the highest accolades in customer experience!
January 27, 2022
CX SUMMIT 2022
The CX Summit returns on January 27th 2022 for a deep dive into the world of Customer Experience. Learn how to address your biggest challenges and design the most effective CX strategies in this must-attend international event. Anna will take part in a panel discussion on trends in customer loyalty.
